Synapse 3 and Central Run, but Crash or Never Load
So when I installed Razer Synapse 3, i had the option to launch it through the “installation complete!” screen. Nothing happened.
I clicked “Launch Synapse” tab in the little hidden icons tab. Nothing either. I then clicked the “log in to get started!” tab, which caused a window with the razer logo in the top corner to pop up—but the window was completely black and never loaded anything. (The file attached to this post is a screenshot of this black window.)
Double-clicking on Synapse 3 within its folder (Razer > Synapse3 > WPFUI > Framework > Razer Synapse 3 Host > Razer Synapse 3.exe) didn’t do anything.
I tried running Razer Synapse 3.exe as administrator, which had a dark gray translucent tab with the Razer logo appear, then vanish.
I tried opening Razer Central.exe (Razer > Razer Services > Razer Central > Razer Central.exe) normally and as administrator. Same problem with the black window either way.
I’ve tried everything I could find—from running as admin to completely uninstalling and re-installing—and nothing has worked.
Am I missing something? Am I doing something wrong? Am I just not waiting long enough?
IMPORTANT NOTES:
- yes, my computer meets the requirements for Razer Synapse 3. I checked multiple times to be sure.
- Synapse 3 only ever appears in the Background Processes.
- The closest I’ve gotten to it working is ending all Razer-related tasks and starting Synapse 3, causing a small tab with a loading bar to appear. But then it disappears, and once again, nothing happens. It just has everything in the background processes tab again.
- No, I haven’t logged in, because I’ve never gotten to the log-in page.
This topic has been closed for comments
- Razer Support
- 2388 replies
EpsilonPlaysAGameDid you already try to restart your PC before re-launching the Synapse app again? You can try to repair the application by following the steps here. If that didn't help, gather the Synapse logs from your PC just follow this guide. Share the logs with me through Google Drive so I can start a case and raise your concern with the software team. Thanks! *Thread locked to curb conversation to PM.
So when I installed Razer Synapse 3, i had the option to launch it through the “installation complete!” screen. Nothing happened. I clicked “Launch Synapse” tab in the little hidden icons tab. Nothing either. I then clicked the “log in to get started!” tab, which caused a window with the razer logo in the top corner to pop up—but the window was completely black and never loaded anything. (The file attached to this post is a screenshot of this black window.) Double-clicking on Synapse 3 within its folder (Razer > Synapse3 > WPFUI > Framework > Razer Synapse 3 Host > Razer Synapse 3.exe) didn’t do anything. I tried running Razer Synapse 3.exe as administrator, which had a dark gray translucent tab with the Razer logo appear, then vanish. I tried opening Razer Central.exe (Razer > Razer Services > Razer Central > Razer Central.exe) normally and as administrator. Same problem with the black window either way. I’ve tried everything I could find—from running as admin to completely uninstalling and re-installing—and nothing has worked. Am I missing something? Am I doing something wrong? Am I just not waiting long enough? IMPORTANT NOTES: - yes, my computer meets the requirements for Razer Synapse 3. I checked multiple times to be sure. - Synapse 3 only ever appears in the Background Processes. - The closest I’ve gotten to it working is ending all Razer-related tasks and starting Synapse 3, causing a small tab with a loading bar to appear. But then it disappears, and once again, nothing happens. It just has everything in the background processes tab again. - No, I haven’t logged in, because I’ve never gotten to the log-in page.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.