Razer Gold

How do I find out my balance

On Blue Sunday, the month that was December, I bought a gold razor for $150, so since there are two types of gift cards, this is the one with a sticker and the one that scratches, thinking it was the one with the sticker, I took it off and it was scratching, I wanted to be a return to Best buy and they told me call Best buy support so I called them and they told me it had to be an exchange I called a razer gold support technically it didn't work I made an exchange but the exchange had an error so I called best buy support because It came out that the gift card had been exchanged and I contacted Best Buy support again, they told me that the money was there but that it is an error that happens due to any or thousands of problems, then they told me that a third exchange cannot be made if not a refund or an order change I went again I gave you a refund or an order change and they couldn't because it was a lot of money so they told me call razor gold I called once they didn't answer and I called several times and I didn't They did not answer until the other day, a technical support answered me but he told me that this was not his job that I could contact him through the web page so I want a solution because he reported this

On Blue Sunday, the month that was December, I bought a gold razor for $150, so since there are two types of gift cards, this is the one with a sticker and the one that scratches, thinking it was the one with the sticker, I took it off and it was scratching, I wanted to be a return to Best buy and they told me call Best buy support so I called them and they told me it had to be an exchange I called a razer gold support technically it didn't work I made an exchange but the exchange had an error so I called best buy support because It came out that the gift card had been exchanged and I contacted Best Buy support again, they told me that the money was there but that it is an error that happens due to any or thousands of problems, then they told me that a third exchange cannot be made if not a refund or an order change I went again I gave you a refund or an order change and they couldn't because it was a lot of money so they told me call razor gold I called once they didn't answer and I called several times and I didn't They did not answer until the other day, a technical support answered me but he told me that this was not his job that I could contact him through the web page so I want a solution because he reported this