facing an issue with my newly purchased "Kraken X for Console" headphones | Razer Insider
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facing an issue with my newly purchased "Kraken X for Console" headphones

  • February 14, 2023
  • 1 reply
  • 15 views
A
I am facing an issue with my newly purchased "Kraken X for Console" headphones. I cannot seem to find the activation code for the 7.1 surround sound feature, which is one of the key selling points of the product. I have looked through the packaging and the accompanying manuals but hasn't been able to locate the code. As a result, i registered the product in hopes that the activation code would be sent via email. However, the I was disappointed to find that the code was still not sent to them. This can be frustrating, especially when i have paid for a product with advertised features. I might need to reach out to the product's customer support to resolve the issue and obtain the activation code to enjoy the full functionality of their headphones.
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    1 Reply

    Razer.Zionzedd
    I'm sorry to learn about your experience. Rest assured I will do my very best to help you get a working activation code. Please PM me the serial number so I can validate its model and your Razer ID/Email so I can start a case and raise your concern with the relevant team for a code request if necessary. Thanks! *Thread locked to curb conversation to PM.
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