Razer Basilisk V3 Pro Lighting serious bug | Razer Insider
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Question

Razer Basilisk V3 Pro Lighting serious bug

YoanVds

Hello all,

 

I purchased the Basilisk v3 Pro and the dock separately like a month ago.
All worked fine, since today.

The mouse was charging on the dock, and only the center logo rgb was on. I let it be since I was not on my computer.

When I turned on my computer again, the RGB lighting stuck with only the logo RGB working!
I tried turning off and on my PC, my mouse, tried another PC with Synapse on it, tried BT, installed the latest firmware (1.0.1.0 if I remember) but STILL NO LIGHTING ON THE OTHER LEDs!

 

I have not spent more than a thousand euros in Razer HW for Synapse to bug this way now!

Help me fix that please!

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6 Replies

YoanVds
  • YoanVds
  • Author
  • Insider Mini
  • 5 replies
  • April 1, 2023

+, Synapse started to bug since I bought this new mouse. Every time my PC turn on, or when I play a big game, such as CoD, Synapse bugs and I’m forced to kill the process and reopen the app.

I had the Ultimate before, maybe I have to uninstall the driver?

YoanVds
  • YoanVds
  • Author
  • Insider Mini
  • 5 replies
  • April 1, 2023

​Synapse seems also to be having problems with the lot of HW I have (Hunstman, Tartarus V2, FireFly 2, Gigantus, Kraken V3 pro...) and I often have to kill the processes to open them back up again, because the lighting or the bindings don’t work. Help please again...

FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • 6988 replies
  • April 3, 2023

Hey,

First I’d try doing clean Synapse reinstall (with removing all Razer drivers, which might help):

 

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).
YoanVds
  • YoanVds
  • Author
  • Insider Mini
  • 5 replies
  • April 3, 2023

Hello! I’ve seen your answer on a related question, tried, and that didn’t seem to help…
It seems like the microfirmware or something software-ish is bugged inside the mouse itself, that does not anymore change the scroll type with the button: it is registered, but I have to turn off and back on to change physically.

YoanVds
  • YoanVds
  • Author
  • Insider Mini
  • 5 replies
  • April 3, 2023

Tried again this moment, no more luck...

YoanVds
  • YoanVds
  • Author
  • Insider Mini
  • 5 replies
  • April 4, 2023

Hello, 
The mouse is going to be RMA’d, seems like it is defective (I had guessed, with all my attempts :/)
No problem, let’s have a new one, I’m very satisfied with it since the v1

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