7.1 surround sound Invalid activation code | Razer Insider
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7.1 surround sound Invalid activation code


Daud94

@Razer.Caziel 

I saw another topic that could help me with this issue. I bought a Razer Kraken 7.1 headset a few years ago, I tried to register the code I have for the headset in the new surround application, but the message of invalid code appears, could you help me with this issue?

Best answer by CITRINEViridiancool135

You need to download 7.1 Surround app: https://mysupport.razer.com/app/answers/detail/a_id/614 not THX Spatial (this is a different surround app).

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20 Replies

Daud94
  • Author
  • Insider Mini
  • 5 replies
  • May 5, 2023

@Razer.Zionzedd can u help me? I have the code if u need to verify.


Daud94
  • Author
  • Insider Mini
  • 5 replies
  • May 9, 2023

great support...


CITRINEViridiancool135

You need to download 7.1 Surround app: https://mysupport.razer.com/app/answers/detail/a_id/614 not THX Spatial (this is a different surround app).


Daud94
  • Author
  • Insider Mini
  • 5 replies
  • May 16, 2023
CITRINEViridiancool135 wrote:

You need to download 7.1 Surround app: https://mysupport.razer.com/app/answers/detail/a_id/614 not THX Spatial (this is a different surround app).

I downloaded the application you mentioned, but when I type the activation code that came with the product, the following message appears "Invalid license code"


CITRINEViridiancool135
Daud94 wrote:
CITRINEViridiancool135 wrote:

You need to download 7.1 Surround app: https://mysupport.razer.com/app/answers/detail/a_id/614 not THX Spatial (this is a different surround app).

I downloaded the application you mentioned, but when I type the activation code that came with the product, the following message appears "Invalid license code"

Have you registered the product to your razer account yet?


Daud94
  • Author
  • Insider Mini
  • 5 replies
  • May 16, 2023

It is not possible because the message of invalid code appears.

 


PurpleNavyclassicRUBY391

I have the same problem, has anybody found a solution to this?
I have downloaded the correct app and got sent an email of the activation code but it still says it’s invalid…
Please help.


nek0re
  • Insider Mini
  • 1 reply
  • January 12, 2024

@Daud94 Hi! I don’t know if u already did this but first you have to register the product in the ‘Synapse’ app and then you will receive your activation code for ‘Surround Sound 7.1’ app.

I am trying to activate surround sound on my kraken kitty but the code does not fit idk

 

 


DeenRec
  • Insider Mini
  • 1 reply
  • February 21, 2024

I have the same problem help please ?


FiszPL
Vanguard
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  • VANGUARD
  • 6498 replies
  • February 22, 2024
DeenRec wrote:

I have the same problem help please ?

Wrong app. It’s thx spatial and you’re trying to activate 7.1 surround? Uninstall this and download: https://www.razer.com/71-surround-sound


  • Insider Mini
  • 1 reply
  • March 8, 2024

why can we not not activate THX spatial? i need it for the equalizer.


FiszPL
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  • VANGUARD
  • 6498 replies
  • March 8, 2024
XxL0SxX wrote:

why can we not not activate THX spatial? i need it for the equalizer.

What headset do you have? If headset is THX Spatial enabled, then you use it from Synapse software, not external THX App (no activation is required there).


SkittlestheMouse

I know this post is pretty old, sorry to Necro it. 

I clicked on the link given for my kraken kitty bt headphones, to download the 7.1 surround, but then I get 404 snek.


  • Insider Mini
  • 2 replies
  • December 9, 2024

I am also facing Activation code problem on Razer blackshark v2x 


FiszPL
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  • VANGUARD
  • 6498 replies
  • December 9, 2024
Allyne777 wrote:

I am also facing Activation code problem on Razer blackshark v2x 

Solution is few posts earlier.


  • Insider Mini
  • 3 replies
  • December 10, 2024

Hello, I bought one of the number products, but I registered on the site and got the activation code, but when I try to enter it, it says invalid.
I wrote the code by hand and copied it several times, but each time the result was invalid.
Thank you for helping me


  • Insider Mini
  • 2 replies
  • December 10, 2024

I am also facing Same problem....


FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • 6498 replies
  • December 10, 2024

Are you sure, that you’re trying to activate 7.1 Surround app and NOT THX Spatial (at least for the Blackshark V2 X)? https://www.razer.com/eu-en/71-surround-sound


  • Insider Mini
  • 3 replies
  • December 10, 2024
FiszPL wrote:

Are you sure, that you’re trying to activate 7.1 Surround app and NOT THX Spatial (at least for the Blackshark V2 X)? https://www.razer.com/eu-en/71-surround-sound

Wow, my friend, wow.
You are the angel of salvation or the wise Solomon. Whoever you are, whoever you are, you are absolutely right. I had downloaded the wrong program.
thank you


  • Insider Mini
  • 3 replies
  • December 10, 2024
Allyne777 wrote:

I am also facing Same problem....

use this app https://www.razer.com/eu-en/71-surround-sound

 


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