my razer strider chroma doensn't work when i switch my nari on

i have razer synaps for a good time now(sone years) had some ups and down with the program...
i now have it working my razer huntsman keyboard… my razer mouse naga… my razer nommo chorma speakers… and my razer nari ultimate…

now i also bought the razer strider chroma mousemat and now the shit is starting….
everything works fine untill i switch my razer nari on, the moment the headset turns on and connects to razer synaps… my razer strider chroma drops out… all rgb stops and i can do whatever i want in synaps…. switch profiles, switch colors, switchs different lightning effects... the mousemat won't turn back on untill i poweroff my nari headset…

i expect from a company like razer when you sell a mousemat for 180euro… that i works PREFECTLY !
yes i uninstalled razer already and reinstalled it etc… the moment i turn my headset on the rgb on the mousemat is gone.

plz provide more info or a solution

mousemat and nari are in the back of the pc in the motherboard i tryed already to switching them up…
i tryed all base stuff… reinstall… pull it out… try other usb port etc...
when i close synaps my mousemat pops back on… but in rgb rainbow, not my profile color same for all other razer things i have they start going into rgb rainbow

the moment i start synaps and put the headset on poof mousemat rgb is gone.

so it's not hardware else when i close synaps it would still be off…
def synaps or software problem

Thanks for letting me know. Please remove all Razer-related files from your PC using the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, please restart your computer, and install all supplemental updates. Let me know how it went.