Nari Ultimate disconnecting when sound played

Same for me

Hi guys, 

Thanks for posting your concerns here. PM me the serial number of your headset so I can validate its model and provide your region for me to check our spare part list for availability of spare Razer Nari Ultimate dongles. Thanks!

and so how did you solve it? because i have your same problem

The dongle is dead, It happened to me as well, at some point it gets hot and apperantly fry itself or something in similar nature. I think some electronic component in the dongle is failing for some of us.

Has anyone managed to get a replacement dongle? Mine seems to be having the same issue 

I faced the same problem, before that the headphones worked for a whole year without a single problem(

hello,

is it possible to get the same help please?im having the same problem..:(

I've literally just had this exact same issue yesterday its like the dongle is definitely fried as the headset is immaculate and so is the dongle but when i removed the dongle it was very hot weirdly and my headset will no longer connect to the dongle whatsoever 

Funny thing is this just happened after upgrading my pc and to windows 11,before that worked perfectly fine

realy love this headset would realy apreciate if i could get some help.:(

should i create my own post?

 Yeah I would maybe razer will see this and either provide us with a new dongle or something. Funny enough we cannot buy the new dongle ourselves. And it looks like the Nari is discontinued too so it’s almost as if razer know but haven’t recalled them or made people aware of the issue the nari dongle has

p.s. I’ve had to connect my mobile phones Sony earphones to my PC as a temporary headset. Lowkey better sadly

i already made a post

you can actulay buy them,saw them from 60€ to 90€ but thats too expensive and impossible for me now to pay that with a baby girl:(

also saw a dude selling used headsets complete with dongle on ebay for 60€

thx for hearin me out..;)

the link for the post i made

Razer knows about the dongle issues, everyone I know that had them had the same issue with it. Razer won't do anything about it most are out of warranty, and just tell you to pray the dongle is on the store to buy.

At this point it should have been a recall as it's a known defective device. Come on razer... your killing your customers with 200$ headphones we can't use after a year or two.

Same issue here. Also after installing windows 11. As razer does not seem to care, although there are multiple threats regarding this  issue for over a year, and the only response seems to be the question for the serial no. I am absolutley dissapointed. This is not an appropriate way to handle an issue with a hihg price product. Will be the last Razer device i bought.

This is the worse support of any Computer peripheral company I have dealt with...the dongles are defective and the solder is heating and cracking. Razer should be sending all of us a New  and improved Dongle!

If it may help, you can find Nari dongle on Aliexpress for £30.

I ordered one, paired it with my Nari Ultimate and it’s been working for a month without any problems.

So may be worth a try, if you can not get a replacement from Razer (make sure you select the correct model).

I bought two dongles from AliExpress, one for my razer Nari set and I bought a second set from a guy whose Dongle stopped working for $30.00 Can. Paired both sets on two different computers. They work now. My whole point is why isn’t Razer looking after their customers, or, at least giving us the ability to order a new Dongle from Razer.

I understand that Nari dongles were a design failure, they tend to fail because of heat affecting some of the solder contacts on the circuit board after some time of using it (but honestly the time is beyond the warranty point).

Also Nari is not really a very long lasting headset (headband leatherette flaking off, that is impossible to replace  if you are not a soldering pro - you need to re-solder all the 10+ wires.

Dealing with all these replacement requests is, honestly, a disaster for Razer, so I guess that Razer want to forget it as a whole. and don’t want to keep making these . I tried to find new Nari Ultimate headset, but there are none anywhere.

My problem with Razer products is that their current line of products is “not suitable” for me - Nari was only headset that fit me, all their current headset’s earcups (I tried Kraken and BlackShark) are significantly smaller. The same situation with the keyboards - their current line of full size wireless keyboards have these “macro” keys on the left side, that is not good for me. The last good keyboard was Blackwidow V3 Pro, and they are not making them anymore...

Hi, i think my dongle also die? Yesterday my headset turn off, and now i cannot connect, Connects and disconnects non-stop. The solution is buying a new dongle? 

Yes you will need to buy a new Dongo and then run the Pairing utility from RAZER . The Dongo is here  https://www.aliexpress.com/item/1005005316848836.html?spm=a2g0o.productlist.main.1.516dSaQJSaQJWO&algo_pvid=75aea667-cba3-4972-9257-29afb16c1e16&algo_exp_id=75aea667-cba3-4972-9257-29afb16c1e16-0&pdp_npi=4%40dis%21CAD%2171.21%2157.68%21%21%2149.14%2139.80%21%402101ead817339423317947670e2071%2112000032604737544%21sea%21CA%216005324286%21X&curPageLogUid=A80Ymf4wudRU&utparam-url=scene%3Asearch%7Cquery_from%3A

Same issue for me now, too! It will connect and then as soon as sound is played goes back to pairing. No solutions I have found online have worked.