My NARI Ultimate headset failed and are broken today. Your tool does not recognize my SN as being within the 2 year period and will not allow me to contact support, but I have the receipt to show I purchased from Amazon on June 27 2021. Exactly 2 years ago to the day.
The dongle failed on the exact day of warranty after working without issue for 1 year and 364 days. I see on the forums this is common, and there is not a posted remedy. Please email me to start the RMA.
I wanted to post this before midnight so I didn’t miss out on the two year window. I have tried re-pairing, closing all apps and even ran it on another computer where it worked previously. I had used it today and was using it while it failed. The dongle isn’t recognized by windows as even existing so the re-pairing and firmware utilities are of no use.
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