Hello, I’m a new Razer customer, and a casual livestreamer. I recently purchased a Naga Pro Wireless mouse. I really enjoy the mouse. Nevertheless, I am experiencing the same infamous disconnecting, hardware / dongle / mouse issues, that so many other users have previously reported. I’ve also tried performing the step-by-step process of: Software installation/setup of Synapse 3, USBHyperspeedDongle, MousePairing, Naga Pro_Mouse_FirmwareUpdater_20200r1. I’ve even swap USB ports, rinse & repeat, however I’m still experiencing the same sporadic occurrences. I purchased it from Amazon and it’s still within the 30 days return period. Should I return it, or request a RMA for a unit that does properly perform (without these infamous issues)? Is the rest of the Naga Pro inventory beyond repair/defective/faulty? Perhaps I’d be better off returning the mouse back to Amazon and getting a totally different mouse? Has anyone else been through/or are going through a similar predicament such as myself? Side Note: What kind of company implements 1s & Is, with 0s & Os, and then prints them in a broad vague font for their product registry? What a confusing mess (for those of us who are visually impaired). It took me about 3 - 4 tries to correctly input the S/N of my Blackwidow v4 Pro (also my first Razer keyboard)!

UPDATE:So I decided to just return the Naga Pro mouse along with the Blackwidow V4 Pro keyboard. I refuse to be a beta tester (unless, of course, Razer is willing to pay me). The keyboard & mouse both would randomly disappear from the buggy glitchy Synapse software (this POS ((piece of software)) cripples your hardware). It also conflicts with certain parameters/features of your PC. It’s also difficult to get rid of. I’ve ran the “proper” uninstall option to remove the software, but we all know that doesn’t work (most programs still leave behind their litter & garbage). Then I ran a file & registry cleaner (that’s soo 1999, can we finally get past third party program/file removers?!). However, I seem to suspect that the settings of the OS peripheral management have still been altered. *Sighs*... What good is removing the apps when they still leave your settings all Effed Up?! That’s why about 90% of the time when you uninstall and then reinstall a software program/app/gimmick, it doesn’t remedy nor cure anything because it is still retaining your messed up profile/save settings (along with the errors)! Please fix this digital plague.NOTE: Why is it mandatory for the mouse to enter into sleep mode after 5 - 10 - 15 minutes?! Why can’t the dev’s implement an option to disable sleep mode of any type?! I don’t want anything taking a nap on my Gaming PC! That’s why its set to High Performance/modified Power Mode (None of my components are set to go to sleep, not on my watch).I uninstalled the Synapse software, boxed the Naga Pro& Blackwindow V4 Proup (lol...“Pro”...), and shipped them both back to Amazon.I reinstalled my old Logitech G900 Chaos Spectrum mouse (tried & true nonetheless). However, it is behaving similar to the Naga Pro (not good at all). It also thinks that it must go to sleep about 15 minutes! This was a mandatory setting within the Synapse software! I don’t know why the dev’s think that all mice need to go to sleep after 15 minutes! Why?! Do you all take naps every 15 minutes as well?! Is that why the Razer Insider Support Forums are so barren and empty?! Is that why there isn’t actually any tech support here? Is tech support napping every 15 minutes?! WAKE UP & FIX YOUR $H!T! We end users are forced to wade through this cesspool of ignorance, hoping to find fresh answers/solutions to old stale problems that should have been addressed & fixed long ago!I’m sick & tired of purchasing “high quality” / “high grade” items only to waste my precious time & energy, trying to fix a half-@$$ product that was already FO0I1k’d ← oh look, its Razer’s alphanumeric S/N that everyone has trouble deciphering without a Rosetta Stone) right out of the gate!I’m going to grab my gloves & bleach to do a fresh clean installation of Windows 11 Pro

Experiencing Naga Pro Wireless Disconnections

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Experiencing Naga Pro Wireless Disconnections

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