BSOD crashes while playing any game | Razer Insider
Skip to main content
Question

BSOD crashes while playing any game

  • October 8, 2023
  • 1 reply
  • 137 views

Hello. I recently purchased a 2019 model Razer Blade 15, factory refurbished. I have had it for 11 months now and don't game on it as often as I'd like - the reason being BSODs!

 

I have downloaded several games from Steam of various system requirements - the lowest demand being No Man's Sky, which was released in 2016 originally on the PS4, and the PC requirements are well below what my laptop has. 

 

Other games include:

Forza Horizon 5

Red Dead Redemption II

Cities: Skylines

 

Regardless of which game I'm playing, it seems to function normally for an undisclosed amount of time. Then randomly, without warning, I get the BSOD and a full crash and reboot. This happens at random times, and with no discernable cause.

 

I stay up to date with drivers as much as possible, run nothing in the background, keep my RAM cleared, and regularly scan for viruses or threats. I'm not as tech savvy as I used to be, but I at least know how to do that much so I do. When the BSOD comes up, it gives me about 5 seconds with an error code and a QSR code - not even long enough to react, grab my phone, and snap a photo so I can actually read what the error code is. This has been very frustrating as I know the information related to the cause may be written on the screen and I never have enough time to catch it. I bought this PC for gaming, and it is simply not serving its purpose. Can anybody tell me why it's doing this, or how to fix it? I still have a month of warranty left, and am considering calling in on that.

Did this topic help you find an answer to your question?
This topic has been closed for comments

1 Reply

Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • 2998 replies
  • October 9, 2023

Hello Stray607,

Please try to perform the troubleshooting steps from this article. If the same issue happens, PM me with the following information, so we can initiate a ticket on your behalf:

Full name: 
Email: 
Mobile/Phone Number: 
Country: 
Date of purchase: 
Place of purchase: 
Laptop serial number:

*Thread locked to curb the conversation to PMs.

 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings