It has been 56 days since I first notified Razer I have a defective product. There customer service could not be any worse. If I miss a phone call from them I have to wait 3 days to get an email to setup a new phone call time. Their interface to RMAs is awful. Worst customer service of any company I have been a customer to.
56 Days
- Razer Support
It has been 56 days since I first notified Razer I have a defective product. There customer service could not be any worse. If I miss a phone call from them I have to wait 3 days to get an email to setup a new phone call time. Their interface to RMAs is awful. Worst customer service of any company I have been a customer to.
Hi
I’m sorry to hear about your experience. Dealing with a defective product can be incredibly frustrating, and timely and efficient support is crucial in such situations. I am coordinating with the relevant team to have your case checked. We will also continue sending you updates related to your case through email. If you have further questions or other concerns, don’t hesitate to PM me anytime so I can immediately get back to you. Thank you.
Ibwas supposed to have a razor "VIP" support member call me today at 3pm. That didnt happen. On we go to 58 days.
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