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Question

2 factor authentication

  • October 22, 2023
  • 1 reply
  • 30 views
AsagiriZen

I just reload my account but just to realize that I need to pass the 2 factor authentication to make a transaction. But I no longer use the existing phone number linked to my account. Is there anyway I can get the code by using my email which I'm still currently use.

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    1 Reply

    Razer.Zionzedd

    I just reload my account but just to realize that I need to pass the 2 factor authentication to make a transaction. But I no longer use the existing phone number linked to my account. Is there anyway I can get the code by using my email which I'm still currently use.

     

    Hi @AsagiriZen,

     

    It’ll be more convenient to update the phone number associated with your Razer ID. PM me the following information so I can kickstart a support ticket and escalate your concern to the relevant team so they can update your account:

     

    Razer ID:
    Email:
    Old phone #:
    New phone #:
    Country:

     

    *Thread locked to curb conversation to PM. 

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