Okay, someone stole my old phone, so I can no longer access my old number, thus I have to buy a new one. Now, I want to change to my new phone number so I can buy more in-game purchases, but it still needs my old phone number to change any setting inside my profile. I don’t have any back-up codes, and even if I want to set it, it still requires authorization from my old number. At least my email is still currently active, unfortunately for me there was no option to use my email to do any verification. This is getting more frustrating. Can someone help me?
Question
My old mobile phone number is forever lost, and I can't change to my new one because it needs my old number
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- Razer Support
- 2388 replies
Enigmatic97 wrote:
Okay, someone stole my old phone, so I can no longer access my old number, thus I have to buy a new one. Now, I want to change to my new phone number so I can buy more in-game purchases, but it still needs my old phone number to change any setting inside my profile. I don’t have any back-up codes, and even if I want to set it, it still requires authorization from my old number. At least my email is still currently active, unfortunately for me there was no option to use my email to do any verification. This is getting more frustrating. Can someone help me?
Hi
Thanks for alerting us. I would love to help you update the phone number associated with your Razer ID. Please PM me the following information so I can kickstart a support ticket and escalate your concern to the relevant team so they can process your request:
Razer ID:
Full name:
Email:
Old phone #:
New phone #:
Country:
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