I bought my razor controller last April and recently my controller’s left bumper and a back paddle has become faulty. I created a case with razor support, but I have yet to receive an update or confirmation on the case. What should I do?
Question
How long does it take to get reply from Razor Support?
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- Razer Support
I bought my razor controller last April and recently my controller’s left bumper and a back paddle has become faulty. I created a case with razor support, but I have yet to receive an update or confirmation on the case. What should I do?
Hi
The turn around time is 24-48 hours. PM me your case reference number so I can check its status and coordinate with the relevant team for an update. Thanks!
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