This translates as:
I lost access to the authenticator and can't do two-step verification

Hi 9ANIME9,

I'm here to help. Your Razer ID email address is the default method to receive a one-time password (OTP).

1. Log in to your Razer ID account.
2. Select 2-Step Authentication under Security.
3. Enter the code sent to your Razer ID email.
4. Add your preferred mobile number to receive the one-time password (OTP).

If you need further assistance, PM me with your email address and phone number so I can verify your account and assist you accordingly. All the best!

*Thread locked to curb the conversation to PMs.