Okay, someone stole my old phone, so I can no longer access my old number, thus I have to buy a new one. Now, I want to change to my new phone number so I can buy more in-game purchases, but it still needs my old phone number to change any setting inside my profile. I don’t have any back-up codes, and even if I want to set it, it still requires authorization from my old number. At least my email is still currently active, unfortunately for me there was no option to use my email to do any verification. This is getting more frustrating. Can someone help me?
Question
My old mobile phone number is forever lost, and I can't change to my new one because it needs my old number
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I cannot change the new one because it needs the old one, and I cannot buy a Razr, and I cannot get the security numbers because it simply repeats the confirmation of the old number at the beginning of anything, and I am very sad. My phone was stolen and I cannot buy it.
Hs
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- Razer Support
- 3138 replies
Boss_554 wrote:
Okay, someone stole my old phone, so I can no longer access my old number, thus I have to buy a new one. Now, I want to change to my new phone number so I can buy more in-game purchases, but it still needs my old phone number to change any setting inside my profile. I don’t have any back-up codes, and even if I want to set it, it still requires authorization from my old number. At least my email is still currently active, unfortunately for me there was no option to use my email to do any verification. This is getting more frustrating. Can someone help me?
Hello Boss_554,
I'm here to help. I understand that you wanted to change the phone number associated with your Razer ID. Please PM me with the following information below for account verification and for me to initiate a ticket on your behalf:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:
*Thread locked to curb the conversation to PMs.
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