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Question

conect mouse problem

  • January 5, 2024
  • 1 reply
  • 16 views

toolsRifleGreenhead870

I bought a mouse from Razer, and when I wanted to customize it, I downloaded your program, but the program did not recognize the mouse. It did not appear even with 0 shakes connected to the computer, even though I made sure it was connected well. I tried in several ways to no avail.

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1 Reply

Razer.Aero
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  • Razer Support
  • January 6, 2024

Hi toolsRifleGreenhead870,

I’m here to help. Please try to perform the troubleshooting steps here and if the same problem persists, please PM me your device serial number so I can verify its model. Have a good one!

​​​​​​​*Thread locked to curb the conversation to PMs.