My Kraken has had the plastic tabs over the band adjustments slowly crack down the middle over weeks of just putting them on and taking them off (with both hands) until one side essentially exploded and now the head set is in two pieces attached by a wire. Now after being told it would be replaced, Support is saying this is normal wear and tear and/or my fault for damaging it. I’ve seen multiple users with the same exact type of damage and I guess we all happened to damage them identically and it can’t possibly be the design to blame. So the expectation for a 200$ headset is that it is going to disassemble itself after a year or two from just being put on your head?
I tightly wrapped mine in electrical tape.
- Cheers, iiTzSnake
My slide holders cracked very fast and to fix it I bought super small zip ties to put through the screw holes. $200. . . #FuckRazer
I had the same thing happen to me, bought it 2 years ago, normal wear and tear and this week the whole plastic tab on the left side is fully cracked on the front and back side and the right one is showing signs of cracking.
Probably my last Razer product ever, it is a shame the quality went down this badly.
I use to have my keyboard, mouse, headset with Razer.
Same issue hear with the same model. They want me to either pay another $200 to receive the new ones and then send them these ones or wait 3 to 5 business days for them to receive them decide if they are covered or not and then?? No where does it say they guarantee that the product will be returned to you in the same condition if they decide not to warranty it. I have also seen everyone who has had this problem (which is everyone who bought the stupid Kraken v3 pro) and went through the RMA process has had the warranty claims people tell them it was from wear and tear and not warranty the headset. I asked for a link to just the plastic piece and they told me the only two options are to pay the $200 or to basically tough luck kiddo. Razer is a joke. Will NEVER buy another Razer product.
For fork sake i’m experiencing the same issue too…. The left side of the whole plastic tab on the left side cracked. You should do something serious about it Razer… Maybe change the whole material to Titanium or a steel strong built. Irony!😩
I bought mine from Curry’s PC (UK) around 9 months ago and noticed cracks on both sliders about 2 weeks ago, Called Curry’s as they're still under warranty and they said it sounds like a manufacturer issue. I spent around 150 GBP on them too!!!
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