Windows Update KB5033920 Breaks Razer Book 13 Camera | Razer Insider
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Windows Update KB5033920 Breaks Razer Book 13 Camera

  • January 28, 2024
  • 1 reply
  • 84 views

pravman

After installing the Windows Update KB5033920, my Razer Book 13 cannot find the integrated camera in Device Manager or through the automated Windows 11 troubleshooter. Uninstalling this update fixes the issue.

1 Reply

pravman
  • Author
  • Insider Mini
  • February 17, 2024

Looking at this help link I opened up the laptop and found the thermal paste had hardened. Reapplying the paste and after a good break in period, things are running smoothly.