As the title States, I just got the Razer Blackshark V2 Pro 2023 headset, and it worked great the 1st day but the next day the Right Side lost audio, I tried restarting the PC, Turning the headset off and on, and moving the Wireless USB receiver, none of that worked then I decided to turn the volume up and down… That seems to have worked, but I have to do it every time, and I have no clue what's causing it.
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Razer Blackshark V2 Pro 2023 Audio Loss on the Right Side
Best answer by Razer.Aero
Hello JollyGreenFox,
Have you tested your headset with a mobile device to see if the issue happens? Were there any incidents that happened to your headset prior to the issue? i.e. dropped. To further isolate the problem, please make sure to update your Razer BlackShark V2 Pro (2023) firmware here. Feel free to PM me with your device serial number if you need further assistance. All the best!
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- Razer Support
- 2998 replies
- Answer
Hello JollyGreenFox,
Have you tested your headset with a mobile device to see if the issue happens? Were there any incidents that happened to your headset prior to the issue? i.e. dropped. To further isolate the problem, please make sure to update your Razer BlackShark V2 Pro (2023) firmware here. Feel free to PM me with your device serial number if you need further assistance. All the best!
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