chroma apps causing game crash

Do you mind sharing screenshots of the error messages when the game crashes? If you PM me your System and Application logs from the Windows Event Viewer, I can help you further isolate the issue.

Yeah. I'm on the latest version of Synapse 2, and I've even re-installed it, but I'm getting random crashes. The application just crashes out. This has started happening after the latest update to Synapse.

Zer0_Kelvin
Yeah. I'm on the latest version of Synapse 2, and I've even re-installed it, but I'm getting random crashes. The application just crashes out. This has started happening after the latest update to Synapse.

Please PM me a screenshot of the error message after the application crashes. That'll help me determine what's causing the issue.

Razer.Caziel
Please PM me a screenshot of the error message after the application crashes. That'll help me determine what's causing the issue.

There are no errors given on the screen. It all of a sudden just stops working. No rhythm or reason. I can't identify any trend to it. Just yesterday I had to uninstall the whole thing and reinstall it. Basically one second I'm playing a game, and the next nothing is working. I go to the mini icon on the task bar for Synapse and right click but nothing comes up. Happens in multiple game titles.

In that case, send over your Synapse logs along with the System and Application logs from the Event Viewer. For now, uninstall anything Razer-related and let me know if the problem still persists.

Razer.Caziel
In that case, send over your Synapse logs along with the System and Application logs from the Event Viewer. For now, uninstall anything Razer-related and let me know if the problem still persists.

Synapse 3 is also running in the background as well, though I don't really use it as there are still issues with it. I presume the two can co-exist. Synapse 2 Specific Logs should be located where?

Yes, the apps can co-exist. You can find the necessary logs in:

• %temp%\\ SynapseUninstall.log file
• %temp%\\RzUpdater folder
• %temp%\\MSIxxx.LOG

Razer.Caziel
Yes, the apps can co-exist. You can find the necessary logs in:

• %temp%\\ SynapseUninstall.log file
• %temp%\\RzUpdater folder
• %temp%\\MSIxxx.LOG

So far I haven't been able to nail anything down. EXCEPT that I play the game ARCHEAGE, which is a game running off the Cryengine and this game requires elevated ADMIN Privieges. So I run Razer Synapse as Elevated Privileges also. Additionally, the game utilizes and anti-cheat software as a top layer and this has known issues with Razer Soft where we were advised to turn off the Razer Chroma services. I speculate that since I've got these services turned off, that there may be some uncommon scenario that causes the whole Razer Synapse to crash.

Zer0_Kelvin
So far I haven't been able to nail anything down. EXCEPT that I play the game ARCHEAGE, which is a game running off the Cryengine and this game requires elevated ADMIN Privieges. So I run Razer Synapse as Elevated Privileges also. Additionally, the game utilizes and anti-cheat software as a top layer and this has known issues with Razer Soft where we were advised to turn off the Razer Chroma services. I speculate that since I've got these services turned off, that there may be some uncommon scenario that causes the whole Razer Synapse to crash.

If that is indeed the case, I won't be able to do much about this particular issue. We'll have to coordinate with the Software Team and the Devs. Send over the logs via PM so we can get a ticket started.