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Question

Authenticator

  • March 24, 2024
  • 1 reply
  • 35 views

I would like to ask how to change the registered device or app in generating the codes? I cant make purchases since I can no longer access my old device? Is there a way to register a new device?

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1 Reply

Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • March 26, 2024

Hi NeverForget03,

Do you still have access to your email address or phone number associated with your Razer ID? Please PM me with the following information for account verification and for me to initiate a ticket on your behalf: 

  • Razer ID: 
  • Email address associated with your Razer ID: 
  • Date of Birth:
  • Full Name: 
  • Phone number:
  • Country: