Broken Dongle Razer Viper V2 Pro | Razer Insider
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Broken Dongle Razer Viper V2 Pro

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I bought this Razer Viper V2 Pro in an app that is called "Shopee" and we bought it from a store on Shopee named "Space Station" I bought the mouse on December 2023, Yesterday Morning my Viper V2 Pro was doing good and I'm enjoying while playing until Afternoon, When I connected my Dongle, It doesn't respond and cannot be detected by Razer Synapse even when I turn on the Viper V2 Pro, My laptop's USB Port doesn't have a Problem because I've tested it on different USB and they are working, The Viper V2 Pro doesn't have a problem because it's working when I use the USB Charger, but when I use it like that it's wired. Of course at the first place I bought the Viper V2 Pro for Wireless Gaming, but I don't want to sell it because it's my Best mouse and I really love this Mouse. Also I'm a huge fan of Razer, I've tried anything, yet, It's not working. What should I do? (MAIN PROBLEM IS ABOUT DONGLE) please help

Best answer by FiszPL

You still have warranty, so I’d just contact the seller and make a warranty return.

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FiszPL
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  • FiszPL
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  • 7194 replies
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  • April 10, 2024

You still have warranty, so I’d just contact the seller and make a warranty return.

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    Altairenate
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  • Altairenate
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  • Insider Mini
  • 2 replies
  • April 10, 2024

Thank you! I'll try

A
  • Altairenate
  • Author
  • Insider Mini
  • 2 replies
  • April 10, 2024
FiszPL wrote:

You still have warranty, so I’d just contact the seller and make a warranty return.

Thank you! I'll try 

K
  • Kyle.Morse
  • Insider Mini
  • 1 reply
  • March 9, 2025

I have owned my Razer Viper V2 Pro for a couple years now and the dongle has stopped working. I do not I believe I fall under warranty. Any recommendations?

FiszPL
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  • FiszPL
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  • March 10, 2025
Kyle.Morse wrote:

I have owned my Razer Viper V2 Pro for a couple years now and the dongle has stopped working. I do not I believe I fall under warranty. Any recommendations?

Buy a new one: https://www.razer.com/replacement-parts-mice/Razer-Mice-Keyboards-USB-HyperSpeed-Dongle/RC30-03420100-R3M1

Y
  • Ylan13
  • Insider Mini
  • 2 replies
  • April 8, 2025

It seems Razer needs to sell more dongles/mouses/hypershift dongles… this is the second mouse I  got from this Brand and both have had problems… I'm very happy I bought a Keychron keyboard instead of the one from Razer I was going too… Seems like I would go with a better Brand for a mouse next time!

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