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Missing items from my order

  • April 26, 2024
  • 1 reply
  • 28 views
PolpioTV

Hi guys, I did purchase two Enki chairs from the Italian Razer Store, the Razer Store gifted me a gadget pack with the placed order. They splitter the shipment into two different shipments:

  1. Quartz Enki + Gadgets
  2. Black Enki

The Black Enki will be shipped soon, it was a preorder, the Quartz one was on delivery today, I got my shipment with the gadget kit only. The shipping paper details both chair and gadget but I’m missing the most relevant part of my order.

Is there any way to check with Razer Support where my chair is?

Thank you for your help!

Danilo 

heavenbuzzCeil106
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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • 2998 replies
  • April 26, 2024

Hello PolpioTV,

I have limited access to check your order status but I can escalate this concern to our Order Support Team. Please PM me the following information below so I can initiate a case on your behalf:

Full name:
Email address:
Mobile/Phone Number:
Country:
Order number:

Here's the link for your future reference. All the best!
 

​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

 

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