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Razer synapse internal errors w11


Evening all looking for some pointers in regards to razer software synapse 3.

I recently bought a gaming pc back in october 2023 new to pc side of things, running the following specs

Ryzen 5 7600x

geforce 4060 ti 8gb graphics

2x 16gb ram Kingston fury 4800mhz ddr5

Samsung pro 990 NVME 2tb

gigabyte b650 Aurous elite ax motherboard

Drivers updated

w11 23H2

So at first razer was working fine no massive issues but i believe it was older model of synapse, any how had reinstalled windows few times but in last month been having game crashes and even BSOD as well as hard rebooting.

Got a friend who Microsoft certified do some quick screen assist to see the event logs.

He confirmed that synapse 3 and chroma is crashing every minute, in the background, services failing and causing critical errors to force reboots, been utterly driving me insane with it, I'm adamant its not hardware related.

Anyhow I've uninstalled all razer software, and not crashed once, even event logs not showing errors or critical errors.  I would like to use razer software as i use Deathadder mouse, Blackshark pro headset and Huntsman keyboard but if the software going to crash my system all the time then i have no choice but not use it.

Anyone else had this issue and if so what was it that you did to fix it.

 

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3 Replies

Nerdyjock
  • Insider Mini
  • 1 reply
  • September 8, 2024

I am having this exact same problem. Bought a new PC out of box, ran everything, no problems. 64gb 6000 RAM, 4070 super, AMD processor. Everything was fine until I installed synapse...all of a sudden it crashed. I got it up again, crashed. I tried to figure out why then I realized it crashed while installing razer and then continued to crash on boot. Because razer by default starts on startup it keeps doing so. 
Windows 11 OS. What’s going on?


  • Insider Mini
  • 4 replies
  • October 29, 2024

I am having this exact same problem. Bought a new PC from MiFCom. 32gb 6000 RAM, AMD Radeon RX 7900 XT, AMD Ryzen 9 7950X processor.
Everything was fine until I installed synapse 3 or 4.

It crashes with a restart nearly every hour.
When I deinstall synapse the system is stable, everything works fine!
Windows 11 OS. Anyone any idea?


  • Insider Mini
  • 8 replies
  • February 22, 2025

also synapse 4 Chroma crashing suddenly saying chroma not running even though all services are running

 


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