Synapse 3 - Problems (Unstable / Connections Losts)

TheBat_71 · 2019-10-08T13:08:31+00:00

I have a lot of Razer products in use: Razer Ornata Chroma Razer Mamba Elite Razer HDK Razer Goliathus Chroma Razer Goliathus Chroma Extended All Conected via USB 3.1 Hub (and additional Power) and directly to my XMG - Laptop (i7 8th generation, build 2018, WIN 10 Home 1806). Razer HDK is additional powerd by external Power-Plug When i start Synapse 3.0 all devices lost their connections, freeze or stop working after a short time . When i stop/leave Synapse 3, all Products work and the Light is cylcing (default). Sometimes the Keyboard / Mouse is stopping and are disconnected. Steps made: Fresh set-up windows 10 (and updated) update all Drivers Fresh set-up Synapse 3 (whithout Hardware) Updated Synapse 3 Connect devices (primary Keyboard and Mouse) directly to Laptop (works) Other components connected via USB-Hub (works) Try to connect Keyboard and Mouse via USB 3.0 Hub (works not) Try Non Razer Keyboard Try connection directly to Laptop. Reset Razer Hardware to factory Settings. Testing other Ports and Hub-Setups Always restart Computer on Testing other Configs. Settings (and results with activated synapse 3): Keyboard direct to Laptop: Keyboard works, Mouse works, HDK-Change Colours) Keyboard and Mouse direct: Keyboard works, Mouse works, HDK-Change Colours) Keyboard and Mouse via USB-3 Hub (directly connected to USB3.1 on Laptop): see below Results: Mouspads and Chroma HDK works on Hub (Synapse 3 enabled) Keyboard and Mouse lost their connections and stop working (directly and via Hub) Deactivated Synapse let me work. Keyboard sometimes lost connection or repeaaaaaat keypress. When i use an "normal" Keyboard and start Synapse, HDK Change Colours (all other devices hold their Lightning), Mouse stop working. Keyboard is sometimes disconnected. Any Ideas?

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Synapse 3 - Problems (Unstable / Connections Losts)

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