Razer blade 14 2014 shut down during gaming | Razer Insider
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Razer blade 14 2014 shut down during gaming

F
Hi everybody! I bought a used razer blade 14 2014 and everythings is working fine excepted that it shuts down while I'm playing games. I first thought it was overheating, because the temperatures were high (70-90°) during games so I cleaned it, I changed thermical paste, bought a cooling plate. The temperatures are lower, but my problem is still happening. I decided to completely reinstall win 10 with a USB key and I did all the updates, for the softwares and devices. My fps are definitely better, but still shutting down. Finally, I founded on a forum a procedure that would supposedly come from razer blade, which is explaining that there's a compatibility problem with the blade and win 10 causing this trouble. I applied the procedure.... but still have the problem. And now, I'm out of resources, it goes over my knowledges. So, if there's someone who could help me, it would be really appreciated! Thanks!
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    6 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • October 12, 2019
    Does your Razer Blade go into a BSOD before it turns off? In any case, it is best that we take a closer look at your System and Application logs to get a better understanding of your situation. PM me the logs so I can help you figure things out.
    F
    No BSOD alert, just a power shutdown and I can restart just after. I join you a picture of a log of this morning while I was playing at dungeons 3. I reboot my pc and started resident evil 7. my computer ran it without shutdown. So, this problem seems happening only on certain games. Thanks
    1 Attachments
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • October 22, 2019
    Based on the screenshot you shared, there was an unexpected shutdown (Kernel-Power - Event ID 41). But I don't see anything before the said event that could cause the shutdown/reboot. I will need you to send both the System and the Application event logs via PM.
    E
    Was there any fix for this I am getting a similar issue with my 2014 Balde
    F
    everLiseranPurplecar108, no solution yet :(
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • December 7, 2019
    everLiseranPurplecar108
    Was there any fix for this I am getting a similar issue with my 2014 Balde
    You'll have to send over your logs so we can help you troubleshoot. What you're experiencing may not necessarily be the same as @fizziequantum.
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