razer deathadder v2 pro not charging | Razer Insider
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Question

razer deathadder v2 pro not charging

  • May 29, 2024
  • 1 reply
  • 237 views

TurqBurak

Hello,

I recently purchased a Razer DeathAdder V2 Pro mouse, which is still under warranty. I am experiencing an issue where sometimes the mouse charges when plugged in, and other times it does not. I have not been able to determine the cause of this inconsistency.

I have already contacted technical support, but I did not receive a satisfactory solution. Therefore, I am reaching out again in the hope of resolving this issue. Could you please assist me with troubleshooting steps or provide a replacement if necessary?

Thank you for your assistance.

Best regards,

 

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1 Reply

Razer.Aero
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  • Razer Support
  • 3161 replies
  • May 30, 2024

Hi TurqBurak,

Does your mouse still turn on? If you attempt to charge your mouse, does it show that it’s charging, or is the % stuck? Have you tried performing the troubleshooting in this article? If the steps didn’t work, PM me your mouse serial number and existing case number so I can review your case history. All the best!

*Thread locked to curb the conversation to PMs.


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