I have a Razer Blade 14 (mid-2022,) (P8 NT/14 165Hz QHD Matte, 2560 x 1440/ AMD Ryzen 9 6900HX /RTX 3070 Ti 8GB VRAM/16GB DDR5 RAM/1TB PCIe Gen4 SSD/ Vapor Chamber Cooling/Per Key RGB Chroma Keyboard/ 1.78kg/ Win11 Home) | B09TTDRD39 which approximately 3 months after its 12 month warranty expired it stopped working. Screen froze, wouldnt respond to any mouse or keyboard commands. It wont switch on, i can see a light so it is getting power but no fans are on, no sound, nothing presents on screen. Ive gone through the various support articles but to no avail and i can only assume (based on numerous others posts) that the motherboard is faulty!
I would like to speak with someone from Razor about this but this website is clearly designed to limit such communications. Despite no longer being under warranty (12 months) I believe that I am still entitled to a free repair or replacement of my device under Australian Consumer Law (ACL) as I reside in Perth, Australia, I have used the device under normal conditions, and I should be able to reasonably expect that the motherboard will not break after 15 months (it should last some 24 months at an absolute bear minimum!), particularly for a model as high end as this and with the associated price tag. I have contacted a few local Laptop repairs companies who have all indicated that getting a replacement part is going to be hard to come by and likely expensive if they can indeed source, but they too concur that this should not happen and that i have rights under ACL. There is also the question of Razor knowing that this machine has faulty motherboards given the vast majority of induvial with a similar experience.
I would appreciate either someone with knowledge or experience of the process of ACL claims from Razer to provide me with advice, or for a Support agent with knowledge of handling ACL claims to contact me with the next steps I will need to follow, as Razer does not appear to have any specific information regarding Australian customers and their ACL rights on their warranty policy page.
