Razer 15 (2018 Advanced) Camera Not Working | Razer Insider
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Razer 15 (2018 Advanced) Camera Not Working

  • October 18, 2019
  • 1 reply
  • 2 views

I need the community's help! Razer 15 (2018 Advanced) was working fine until the camera stopped functioning. I can't say for sure if the problem is of the USB and/or Camera. They both occurred at the same time, I believe them to be connected issues. Error Codes: Device manager Unknown USB Device (Device Descriptor Request Failed) Camera App (Default Windows 10) 0xA00F4244 <nocamerasareattached> Solutions I have tried: Windows Update Version 1903 (OS build 18362.418) Razer Bios Update RazerUpdater_v1.1.1.0_C1-BIOSv0107 Intel Drivers Update October 18, 2019 @ 16:25 Nvidia Drives Update Version 436.48 Release Date: 10/01/2019 Uninstall/Reboot Changing Permissions Resetting App data Checking Windows Security I will attach 1 image of the Device manager from earlier this year and from now. You can see that the camera is no longer there and now there is a USB error. Past/Old Device Manager Current Device Manager I have spoken to many Razer Support agents (lvl3) about this and we still can't come to a solution. Please help me. -T3CHN0MANC3R

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1 Reply

  • Guardian of the Forest
  • October 25, 2019
Hi there! Please PM me the case number. I'll take a look.