tracking issues with my viper v3 pro

Hello bestflowPiggyPink318,

Does the issue occur while you are connected wireless or wired? Have your tried performing the troubleshooting steps from this article? Please make sure to update the firmware v1.11.01_r1 here. If the steps didn’t resolve the issue, please send me a PM and help gather the folowing information below so I can initiate a case and escalate this issue to our Support Team.

• Tracking distance (LOW/MID/HIGH)?:
• Brand & model of mouse mat(s) used:
• Is "Enhance pointer precision" is toggled on/off in the Windows mouse setting?
• "LOW POWER MODE" setting:
• Polling rate configured:

Full Name:
Email:
Phone number:

Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:

Product Name: 
Product Code/Number: 
Product serial number:

Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:
Subscribed to Razer Care?: Yes/No
 

*Thread locked to curb the conversation to PMs.