my card is 12 digit instead of 14

Hi Ayo0011,

Razer Gold cards typically have a 14-digit code that you redeem for Razer Gold credits. Did you notice any signs of mishandling or damage when you received the card? Are there any visible signs of wear or tear on the card that might indicate it was scratched too deeply?  For Razer Gold issues, please submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information laid out below. You can PM me the case number so I can help you coordinate with the team.

• Proof of Purchase (Purchase receipt and Activation receipt)
• Razer Gold PIN/ Gift Card

Kindly ensure to follow the specifications as below:

1. Everything has to be a separate image.
2. Do not stack the gift card and receipt.
3. Do not blur or mark on the gift card and receipt.
4. Kindly change the file size to a smaller size.
5. Kindly ensure that the images are clear and show all four corners.

Save the shareable files via any online drive account listed here.

*Thread locked to curb the conversation to PMs.