Stuck in Sleep Mode after Following all Troubleshooting Recommendations

Hi kprzy,

I’m sorry to hear that you are having trouble with your laptop, and thank you for taking the recommended steps to fix the issue. Since the troubleshooting doesn't work, it would be best to kick-start a case and escalate this issue to our Laptop Support Team for investigation. To proceed, please PM me and fill in the following information so I can initiate a case on your behalf:

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Save the shareable files via any online drive account listed here. Thank you!

*Thread locked to curb the conversation to PMs.