New viper v3 pro keep disconnecting on wireless mode

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hey Razer i have the same exact issue. keeps disconnecting randomly , could be after hours or sometimes every 2 minutes

Hello,

I have the same issue. Updating the firmware did not fix it . Reinstalled the drivers . Disabled USB power saving features from Windows . 

BR,

I.

Having the samme issue, tried using both the syapse beta and synapse 3, but problem still occurs. Mouse flashes green and tries to reconnect to the PC. But gets disconnected after a minute. Same processe every time

I have replaced mice and since week is no issue occured.

mate look this https://www.youtube.com/watch?v=HUo_rhLEugI&list=LL&index=1 i fix dongle like this

exact same problem here, very new mouse, connection issues constantly and troubleshooting steps are not resolving the problem

I have the same issue with my Razer ballistick v3 keeps disconnecting 1 sec connect then 10 sec disconnect, is is broken or is it fixable? Please help! 

Have same issue. How is this still not fixed? 

Last razer product I will ever buy. 

Hi, I am currently having the same problem as well. My mouse isn’t even a month old.

Having the same issue, bought the mouse not even a week ago, hyperpolling dongle randomly shuts off, mouse stutters constantly.

I have been dealing with the same issue. Where can I upload video to prove it. That same issue showed up to me 5 months ago but I continued using it because replacement takes long. How to fix this issue please? I tried updating firmware and all still disconnecting from time to time.