2023 Razer Blade 16 overheating | Razer Insider
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2023 Razer Blade 16 overheating

  • September 5, 2024
  • 4 replies
  • 227 views

Hi.

My laptop (i9-13950hx (B0), 4080, 32gb, Win 11 23H2) is 6 months out of warranty and is suddenly overheating on idle to the point where everything is throttled and basic tasks are too much to handle.

I read about the Intel degradation issue a few days ago and figured I’d update everything to the latest drivers and that’s when I noticed the problems. I’ve gotten a lot of CLOCK_WATCHDGO_TIMEOUT BSODs ever since. I tried rolling back Intel and Nvidia drivers, which took many crashes (Nvidia specifically), and now it’s a little more stable (I can browse and maybe watch a Youtube video at the same time). The only thing I can’t rollback is the BIOS update.

I did a repaste, but that didn’t change a thing. Sitting at 90-100°c idle. CPU and GPU utilization is nonexistant. I turned on the computer this morning and opened HWMonitor immediately. The temperature was at 68ish. I launched a game to see how fast it heats up and within 20-30 seconds it was at 100°c and throttling to where the game had 2-3 FPS. The fans are blowing, there’s hot air coming out of the exhaust. I have not overclocked or undervolted, everything is stock, apart from an extra SSD:

I saw people on Reddit with a similar issue. They had their motherboards swapped out under warranty, but mine has expired so I’m not sure what I should do. I don’t game very much, this is my main computer for video editing work and this issue is about to cut into my project deadlines. Any thoughts?

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4 Replies

psychoyeti
  • Insider Mini
  • 3 replies
  • March 16, 2025

Have you found a fix?

 


  • Author
  • Insider Mini
  • 2 replies
  • March 18, 2025

So, as I suspected, the vapor chamber leaked, I guess. The bios update was probably coincidental.

 

I contacted Razer to ask for a quote on how much it would cost to order a new vapor chamber. The response was that they don’t do anything until you send it to their service center for a hundred bucks to diagnose the issue. With nothing else to do, I sent it out and they quoted something like €2400 to replace the motherboard, because they “don’t replace the vapor chamber” separately. As this was a company computer, I at least asked for a VAT exempt invoice, which they apparently don’t do that either, as a company with like €50 mil annual revenue in Europe alone. So then I asked if this will renew my warranty for at least a year, they apparently do it for only 90 days. I then asked to buy additional Razer care for 3 years and they don’t do that in Europe either.

 

I then e-mailed some swear words and asked them to send back my €4000 paperweight and for exactly that €2400 I got a Lenovo Legion Pro 7i with 2 years warranty included. It has the same specs, plus a 14900hx.

 

As if that wasn’t enough, I also bought a Razer Iskur chair around the same time as the blade and that one has been to warranty twice already too. Fortunately that one has 3 years of warranty included.

 

Absolute joke of a company, lol.


psychoyeti
  • Insider Mini
  • 3 replies
  • March 18, 2025

Ah, I knew that was coming soon enough. Razer and their “amazing” customer service.

My Razer Blade was blowing out cold air while the CPU and the GPU were thermal throttling, thankfully it was obvious enough and saved me some time. But they told me the same stuff, I said I could replace it myself but turns out they don’t sell parts either. At this point I’m just impressed by how horrendous this whole thing is.


  • Author
  • Insider Mini
  • 2 replies
  • March 25, 2025

Razer - for gamers, by incompetent corporate dweebs :)


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