Blackshard v2 pro 2024. Disconnecting problem while using dongle. | Razer Insider
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Blackshard v2 pro 2024. Disconnecting problem while using dongle.

  • September 12, 2024
  • 3 replies
  • 80 views

Hi, 
 

Random disconnecting to my wireless headphones while using the dongle.
Would just go for the BT but then i cant use the razer synapse and the in/out-put is quite bad.

  • Problem: For some unknown reason the headphones disconnects, make a beeping sound and reconnect after a yew seconds. The intervals between disconnecting differs from 5 seconds to around 1h. 
     
  • What have i tried to fix this solutions?
    Made sure that the dongle were close the headphones and nothing between while using the headphones. 
    Reinstalled and tried both of the Razer programs for the headphones. 
    See if the USB port(s) is the problem.
    Tried using the headphones on 2 other computers. Same problem.

Is there an actual solution to this or should i send them back?

Thank you.

Best answer by estrifex

I'm experiencing the exact same issue with my Razer Nommo V2 Pro. I suspect that the latest Razer Synapse update might be causing these problems.

I currently have Razer Synapse version 3.9.0806.081316 installed. Are you using the same version?

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3 Replies

  • Insider Mini
  • 3 replies
  • Answer
  • September 14, 2024

I'm experiencing the exact same issue with my Razer Nommo V2 Pro. I suspect that the latest Razer Synapse update might be causing these problems.

I currently have Razer Synapse version 3.9.0806.081316 installed. Are you using the same version?


  • Insider Mini
  • 3 replies
  • September 15, 2024

Version 3.9.0806.081316 is what I see in Windows installed apps. In Razer Central “My apps” it says version 20240912.


  • Author
  • Insider Mini
  • 1 reply
  • September 18, 2024

Yes i got the that version aswell.. Tried some other option. But planning now to just try to get a refund and buy another headphone!


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