Dear Razer Support Team,
I have recently purchased a Razer Deathadder V3 Pro Fortnite Edition mouse and a Razer Dock Pro. Upon reviewing the list of devices supported by Razer Hyperpolling from the support link provided on the Razer Dock Pro page, I found that the Razer Deathadder V3 Pro is listed as compatible.
However, I am currently unable to pair my mouse with the Dock Pro. I have been following the provided instructions precisely. The mouse is not connected via cable, and the original mouse dongle is disconnected from the system. Both the mouse and the Dock Pro are in close proximity. I have also tried holding one of the mouse buttons to initiate detection, but nothing happens, and the software continues to report that no device could be found.
Despite this, both devices are functioning and connected properly within the Razer Synapse software when used separately.
I would appreciate your assistance in resolving this issue, as I purchased both items with the expectation that they would work together.
Thank you for your support.