All the macros and profiles disappeared from the cloud | Razer Insider
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All the macros and profiles disappeared from the cloud

  • October 2, 2024
  • 3 replies
  • 336 views

valeriivasin

Hey,

Yesterday I installed new Synapse v4 (and logged in into my razer id there). It took me quite some time to figure that my mouses are not supported. I removed Synapse v4 after i got that. (Actually backwards compatible devices with v3 title IS misleading, i was expecting all of the devices working on v3 would work on v4).

After removing v4 from my PC - i had troubles with macros module in v3. I re-installed v3 - macro module was already ON, but when switching into it - nothing happens, just menu says its active, but content in the middle does not change.

 

After that i need to remove everything related to synapse from the PC and re-install v3.

 

When i finally got v3 working - all the macros were gone. and besides that - it did remove those from the cloud. and now hundreds of my macros are gone.

 

Can you please help me to figure how to recover those?

 

P.S. I still have one device that having all my macros. And i keep pressing - do not sync with cloud, as it would remove them. How do i back them up to USB and export to another pc?

 

Thanks!

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3 Replies

  • Insider Mini
  • 1 reply
  • January 18, 2025

Hi, have you resolved your issue? I have the same problem with version 2, but I have been using Razer for decades before abruptly stopping for a year to concentrate on my work after my computer broke. However, once I was able to get a new computer and access my Razer Synapse account, all of my macros that I had saved to the cloud have vanished.


valeriivasin
  • Author
  • Insider Mini
  • 1 reply
  • February 2, 2025

no, cloud was destroyed, i exported macros I still could from on PC that did not sync.


  • Insider Mini
  • 2 replies
  • March 28, 2025

I have a similar sad story. I had to roll back to S3 from S4 and lost 200+ profiles. Why in gods name would they delete all your S3 profiles from the cloud? I think I have had enough of Razer and their ½ baked software.


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