How to change my 2 step authentication without backup codes | Razer Insider
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Question

How to change my 2 step authentication without backup codes

  • October 16, 2024
  • 1 reply
  • 31 views

buzzIVORYFuchsia213

Is there a way where OTP would be sent to the email? My 2 step authentication is configured for SMS but I am not receiving any OTP when requested. I don't have access to the backup codes anymore. When I attempt to change my settings, 2 step authentication is requires which I don't receive.

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1 Reply

Razer.Aero
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  • Razer Support
  • 3319 replies
  • October 16, 2024

Hi buzzIVORYFuchsia213,
 

Do you still have access to the phone number associated with your Razer account? Please PM the following information below so I can verify your account and assist you accordingly.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Phone associated number:
Country:

*Thread locked to curb conversation to PM.


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