How to change my 2 step authentication without backup codes | Razer Insider
Skip to main content
Question

How to change my 2 step authentication without backup codes

  • October 16, 2024
  • 1 reply
  • 38 views

buzzIVORYFuchsia213

Is there a way where OTP would be sent to the email? My 2 step authentication is configured for SMS but I am not receiving any OTP when requested. I don't have access to the backup codes anymore. When I attempt to change my settings, 2 step authentication is requires which I don't receive.

This topic has been closed for replies.

1 Reply

Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • October 16, 2024

Hi buzzIVORYFuchsia213,
 

Do you still have access to the phone number associated with your Razer account? Please PM the following information below so I can verify your account and assist you accordingly.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Phone associated number:
Country:

*Thread locked to curb conversation to PM.