Hi, I have a Razer Tartarus Chroma that I use with Elite Dangerous. I finally decided to upgrade to the Tartarus V2. I bought it, installed it, set up 3 profiles and was using the Tartarus happily. Only one problem. It did not load automatically on startup. I had to click the synapse icon and then load the tartarus to get it to work. Idea! Contact support and have them help me!
"Uninstall and reinstall". OK, exported my profiles just in case and did that, and installer locks looping this box. So, uninstalled and got the "latest" synapse, synapse4.
"Backwards compatible with Synapse 3 devices." it said. Yay.
Installed it and my profiles are not found. OK, Import my profiles since it's backwards compatible. Guess what. It's not. The software only looks for .synapse4 files. Mine is a .synapse3 file. Hmmm... copy/pasted file and renamed to .synapse4. Nope, still doesn't work.
Contacted support again to get the older synapse3 software. Explained everything to him and his response was "So synapse4 is not seeing your Tartarus, right?" What an idiot! Apparently he did not read my carefully worded message. I had to ask if he was a bot or a person, because a real person could not possibly be that stupid right? Then he tried to patronize me telling me he is a customer too and would be upset... that did it. I am now reloading all 3 of my profiles maually, something that took hours to do initially.
So I did that, except now the button I use to switch profiles is useless. Select the button to switch profiles and everything is grayed out. Perhaps because Synapse4 is not loading at all?
Found the Synapse3 software on my own. Removed Synapse4 and reinstalling Synapse3. I don’t have high hopes.