i mistakenly scratch off some numbers and cant redeem

Hello georgeochai0147,

Unfortunately, I have limited access to this part of our system. However, I suggest that you submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information and photos of the card with an over-scratch code. Kindly ensure to follow the specifications as below:

1. Everything has to be a separate image.

2. Do not stack the gift card and receipt.

3. Do not blur or mark on the gift card and receipt.

4. Kindly change the file size to a smaller size.

5. Kindly ensure that the images are clear and show all four corners.

You can PM me the reference number here so I can help you coordinate with the team. All the best!

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