Hi, I have a Razer Basilisk V3 Pro, which my wife gifted me about a year ago. I never used it until three days ago when I took it out of its box and installed it. Everything was working perfectly until yesterday when the Scroll Click stopped working. I tested it on another PC, and it still doesn't work. I also updated the firmware and still nothing. I tried to check my warranty on the Razer website, and it says that the S/N is not found in their database. The damage seems to be hardware-related, and I'm surprised that it only lasted a few hours before it broke!
This topic has been closed for comments
- Razer Support
- 3164 replies
Hi Eduardo_gj1,
I’m here to help. Please perform the troubleshooting here to further isolate the problem and check if the issue persists on the PC without the Razer Synapse 3 installed. If so, PM me your device serial number and share a short video for our support team's visibility. If possible, kindly ask for a copy of proof of purchase from the giver for warranty validation. Save the shareable files via any online drive account listed here. Best regards!
*Thread locked to curb conversation to PM.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.