I get a message "unexpected error. please try again later or reload the page. ", when paying with my razor account. I've been stuck here for several hours now.
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Same situation. Laging error. Nagload ako to purchase Steam Wallet Codes. Help pls.
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- Razer Support
- 3067 replies
OrangeYellowtalkgreat871 wrote:
I get a message "unexpected error. please try again later or reload the page. ", when paying with my razor account. I've been stuck here for several hours now.
I’ve responded to your message. Please check you inbox and let’s continue from there. All the best!
*Thread locked to curb conversation to PM.
- Razer Support
- 3067 replies
MsAnne wrote:
Same situation. Laging error. Nagload ako to purchase Steam Wallet Codes. Help pls.
Hello MsAnne,
To isolate teh issue, please follow the steps below and try again after 15 minutes:
1. Please check if your mobile has a good internet connection. If possible, refresh or reset your network.
2. Restart your machine or device.
3. Sign out and Sign in to your Razer Gold Account
4. Clear browsing history, including cache files and cookies
5. Try purchasing using a private browser in the Private or Incognito model.
If the steps didn't work you can submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the following information to the team to reset your account OTP.
1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:
After submitting it, send me your ticket number so I can call their attention to your case. Have a good one!
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