7.1 surround sound will not launch

I bought a razer blackshark v2 x. The 7.1 Surround sound software does not open its not even in the task bar after installation i have been at the for a few hours still does not open. i  have not got a proper reply nor can i get any support even after trying it just keeps going to other pages and ask if this is helpful when i have followed the same procedures as mentioned in the tutorial/support page. i am done and i dont think i will buy another razer product in my life and this will sit on my desk as a reminder as i cant even return it.