I had to send my laptop in for repair, which is now almost 1.5 years old, due to a black screen issue. However, after a few days, I was told that the required part was out of stock. That's fine, I can be patient. I was generally happy with my laptop's specs. I have asked multiple times about the cause of the issue and what exactly needs to be replaced, but I have still not received an answer to my question.
Today, I received the following offer:
“However, we have a solution for you. We would like to offer you a permanent replacement laptop that is as good as new. Please find the details of the offered unit below:
Unfortunately, the part needed is no longer available, and there are no more incoming units for this specific model.”
SKU: RZ09-0484TWM3-REFB
Razer Blade 18
Color: White
Keyboard Layout: UK
GPU: GeForce® RTX™ 4080
Processor: i9-13950HX
Memory: 32GB
Storage: 1TB
Display: 18 inches
My original specs were:
Razer Blade 15" (2022) - RTX 3080 Ti / 1TB / 32GB
- I still haven’t received an answer about what exactly is wrong with my laptop.
- I don’t want a refurbished 18-inch laptop.
Can someone at Razer please help speed up this process? It’s been taking an incredibly long time, and I’m getting concerned.
