After every [successful] captcha I get this error at the bottom of the page in red - "There was an unexpected error. Please reload the page and try again" - Signed out and back in on both mobile device and PC, updating apps, drivers etc. Nothing works.
Sadly I didn't setup a backup code and cannot do now due to this error.
PLEASE HELP.
Question
Unable to do ANYTHING (including setup backup codes) due to error after authentication captcha
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- Razer Support
Hello struckyomama,
I'm sorry to hear about the issue with your Razer Gold account OTP. Please submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the following information to the team to reset your account OTP.
1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:
After submitting it, PM me your ticket number so I can call their attention to your case. Have a good one!
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