Have used front and rear USBC ports, tried different cables, tried using the dongle in both ports. Purchased on Sept 2, worked mostly fine using cable with occasional disconnects, even when sitting very still and babying the controller. Totally disconnected with cable so switched to dongle and had same occasional disconnects that got more frequent until it totally disconnected and wouldn’t connect at all. It turned the console on after a day but wouldn’t respond to input even though the RAZER and XBOX light is on. Don’t have the box and the serial number on the controller is rubbed off. How can I get this serviced or replaced?
Solved
Wolverine V3 Pro randomly disconnects while plugged into USBC or using wireless dongle on Xbox Series X
Best answer by Razer.Aero
Hello guys!
I'm here to assist you with your Razer Wolverine V3 Pro, which is intermittently losing connection. Please PM me with the following information so I can initiate a case and escalate this concern to our Support Team for warranty.
Full Name:
Email:
Phone number:
Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:
Product Name:
Product Code/Number:
Product serial number:
Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:
A short video showing the issue for team’s visibility. Save the shareable files via any online drive account listed here. I hope to hear from you soon.
*Thread locked to curb the conversation to PMs.
This topic has been closed for comments
Hello, I’m experiencing exactly the same issue on PC! The WOLVERINE V3 PRO controllers randomly disconnect, whether they’re connected via cable or wirelessly !
I’ve been using it for two weeks now, and at first, I thought it was a defect with the controller itself. But given the number of forums and people reporting the same problem, I’m starting to think it’s more likely a firmware issue !
Just got the Wolverine V3 Pro. Having the same issue. Can’t use the thing, anyone have a fix. Tried different ports and a firmware update.
Been trying stuff out for the past hour. Turned out that I wasn’t using a USB 3.1 port and that was causing it. Fixed now, try some different ports.
My advice is to turn the haptic feedback to the lowest setting and minimize cord movement , it’s definitely a controller hardware issue
Having this exact issue as well, wireless method on an Xbox Series X. Happens when I'm charging and playing too. Super frustrating, lot of things I love about this controller but this amongst a few other problems has been incredibly annoying.
Have this issue after doing the firmware update
Power on the controller and after a minute or so it will just loose wireless connection to the PC and will keep cycling through connection the disconnect and connection repeatedly
The only fix I’ve found so far is to reboot my PC and then turn controller on at login, the problem I have is this PC is not designed to be turned off or suppose to be rebooted
Razer get your firmware’s tested before releasing to consumers
Having the same issue here. Both on Xbox and PC any usb port and with wireless. Have yet to see an answer to the issue.
- Razer Support
- 2993 replies
- Answer
Hello guys!
I'm here to assist you with your Razer Wolverine V3 Pro, which is intermittently losing connection. Please PM me with the following information so I can initiate a case and escalate this concern to our Support Team for warranty.
Full Name:
Email:
Phone number:
Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:
Product Name:
Product Code/Number:
Product serial number:
Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:
A short video showing the issue for team’s visibility. Save the shareable files via any online drive account listed here. I hope to hear from you soon.
*Thread locked to curb the conversation to PMs.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.