Razer Basilisk V3 Pro + Mouse Dock Pro stop charging | Razer Insider
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Question

Razer Basilisk V3 Pro + Mouse Dock Pro stop charging

  • November 29, 2024
  • 1 reply
  • 116 views

Exion_Patrick

Hi, 

As the title says, my Basilisk stopped working properly. First time I noticed was with the PC turned off. As always, I let my mouse charging overnight but the next day, battery wasn’t charged. After some research and tries (repositioning the puck, changing usb port, etc) nothing works. I don’t know what to do at this point. It charges the mouse but just a few percentage and then stops. I noticed that it is the same that happens when the pc is turned off. By the way, in one of the last updates my scrol infinite wheel stop working properly. Yes, it changes from click to free, but the “free” it feels like it’s slowed and stops really soon, not like before. 
What can I do? 

Thanks in advance and I’m sorry for my posible mistakes since English is not my mother language.

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1 Reply

  • Insider Mini
  • 1 reply
  • February 12, 2025

Check your bios settings and make sure you have the usb power settings turned on. I think its usually called power on resume by usb device or wake on usb or disable ErP. It will depend on your motherboard and if your bios is up to date.


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