There is no sound in Spotify via Razer Synapse in Windows 11 (Razer Blackshark v2) | Razer Insider
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There is no sound in Spotify via Razer Synapse in Windows 11 (Razer Blackshark v2)

  • 3 December 2024
  • 5 replies
  • 187 views

I upgraded to Windows 11 and had Synapse 4 installed. When I have a voice conversation via Discord, there is no sound on Spotify. It gets better when I turn off Razer sound effects in Windows sound settings. I cannot use THX and the settings I made. No sound is playing.

 

Sometimes I watch movies via VLC. I can't change the sound of the movie even though it is my default device. So I can neither shorten nor increase it. I can't use Razer sound effects. Spotify is not playing right now.

 

I installed Synapse 3 again and it has the same problem. By the way, I have installed discord and spotify many times, there is still a problem. It's like I really regret buying Razer, there are always software problems.

 

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5 Replies

  • Insider Mini
  • 6 replies
  • December 4, 2024

same here, another friend who has the same headset has the same issue also. Just got the issue where I can use windows volume mixer fixed and now this issue...


  • Author
  • Insider Mini
  • 3 replies
  • December 8, 2024
Mattyrdom wrote:

same here, another friend who has the same headset has the same issue also. Just got the issue where I can use windows volume mixer fixed and now this issue...

 

Exactly. I wrote to Razer support and they tell me to turn off audio enhancements. THX does not work when I turn it off. In short, we want to use THX, but we cannot reduce or increase the volume of other applications.


hitMOISSANITEJasper270

I was able to solve the issue by doing the following: Open Sound settings → Click on the Speakers row that is the Razer USB Sound Card → In the format column, toggle between the options in the 24 bit, 48000 Hz window and also click test. That solved my issue. It is an unusual fix but it worked for me. Hope that helps


  • Author
  • Insider Mini
  • 3 replies
  • December 9, 2024
hitMOISSANITEJasper270 wrote:

I was able to solve the issue by doing the following: Open Sound settings → Click on the Speakers row that is the Razer USB Sound Card → In the format column, toggle between the options in the 24 bit, 48000 Hz window and also click test. That solved my issue. It is an unusual fix but it worked for me. Hope that helps

I did but it didn't work. With audio enhancements enabled, THX gets its act together. Look, I turn the volume up to 5% on Spotify, but the sound is still playing too loud, it doesn't improve.

Having the same issue. When I click play in Spotify it seems to pickup my background game audio but will make it really really loud and distorted until I pause the song.


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