"Razer Kraken V4 - Game" Sound Device Issues

I have kind of the same problem. My Razer Kraken V4 arrived today and is as new as it gets. I’m able to get sound  from my iPhone via BT, but I get no sound whatsoever from my desktop. Nor a wireless connection, nor connected via USB. Selecting the chat and game device doesn’t make any difference.

Did you get of find a solution?

I found a solution for my problem.
 

1. I uninstalled all devices through the Windows device manager.
2. Next I uninstalled all Razer software.
3. Yep … time for a reboot. 
   Be sure your headset is turned on!
4. At reboot Windows 11 recogneized my Kraken V4.
5. Next I downloaded Synapse 4 here.
6. You guessed it: install Synapse 4.
7. Give Synapse some moments to finish the install.
8. If not asked for it reboot your computer.
9. After the reboot start Synapse 4 (or start it up) and give Synapse 4 enough time to detect and install all your Razer devices.
10. I rebooted ones more, but I don’t think it is necessary to be honest. Then again … a little reboot never hurt anybody! ;-)

This solved it for me. Hope it helpes somebody out there.

In addition to all of the above you might also try to update de firmware first. You can find it here.

Hope it will help somebody.

Hey there! 

I’m running into a similar issue here where there’s lots of cut out. it was similarly outlined in another article and got taken to DMs. Not sure if it got a resolution. link: https://insider.razer.com/razer-support-45/raiser-kraken-v4-the-sound-disappears-the-problem-is-in-the-firmware-68801?postid=233362#post233362

I used your steps outlined above and I’m still having this issue where the headset will cut out the game audio, but I can see that the device is still receiving sound from the PC when I look into the sound devices. Chat channel is fine, just the gaming channel.

I ran into this issue with a headset back in December and support stated that the device was defective and I received a replacement with the exact same issue.